We can evaluate your system and recommend the appropriate solutions for you, your family, and your lifestyle.
Does your system make noises or have trouble lights on when it shouldn’t?
Did you move into a home with an existing security system?
Manage your home security system using your smart phone.
Enhance and modernize your home security today.
Most of the questions we receive come from new homeowners acquiring a home with a Ranger American Home Security System already in the home. We have found many of our customer’s questions are simply “how~to” questions. To that end, we have published the most common questions and simple, straightforward answers. If you don’t ﬁnd the answer to your question, download one of our User Manuals for our most popular equipment installed.IF YOU ARE IN NEED OF FURTHER ASSISTANCE, PLEASE CALL 469-382-5254.
WE ANSWER ALL CALLS, 24/7.
Yes. Customers that do not have a land line have the opportunity to use a monitored cellular system as the primary communication platform for security monitoring to take place.
Yes, to receive assistance from the police department, your security system MUST BE registered with your local police department. It is your responsibility to register with the police department and maintain any permitting fees.
Not without a backup cellular communication device. Ranger does offer a cellular communication device that sends alarm signals without the need for a conventional phone line.
For security reasons Ranger Technology Solutions does not have any security master codes or user codes on file. Only the previous homeowner will have the code(s). In most cases, without the previous code, it is impossible for Ranger to reprogram your security system. You have 3 options to utilize your security system: contact the previous owner for the master code (the system will not be monitored), hire Ranger to install and program a new control panel only (which will still not be monitored), or contact Ranger (888 854-8773) for a security professional to share with you our monitoring packages which will include a new control panel as needed.
Call Ranger Technology Solutions 469-382-5254 for a free power-up and demonstration.
No, we have a pet friendly motion detector for pets that weigh less than 60 lbs. If your pet weighs more than 60 lbs, we recommend the use of glass break detectors which Ranger can easily install.
Monitoring packages vary based on the type of system best suited to your lifestyle and needs. We can help you determine the right monitoring package for you. Call 469-382-5254 for an appointment to speak with one of our representatives today.
Typically within 1 to 5 days. A Ranger representative can meet with you to discuss your needs and set up a timeline suitable for you. Call Ranger 469-382-5254, to speak to one of our representatives today.
Yes. It can be transferred to your new home if the new home is in the DFW area. It can also be transferred to the new owner of your current home.
The system allows a brief period for you to turn off your system before an alarm signal is sent to the customer monitoring center. This gives you enough time to cancel the signal and prevent a false alarm.
Monday thru Friday 8 am – 5 pm
FOR MOST DSC SECURITY SYSTEMS:
FOR DSC POWERSERIES SECURITY SYSTEMS:
Press * 4 on the keypad – this will enable/ disable the chime feature. If this does not work, call our service department.
Press * 5 on the keypad, enter your four digit master code, (40), then your new four digit master code #.
Your security system has alarmed since the last time you have armed the system!!! Please cautiously check your home and family (with the proper authorities if necessary). Investigate the cause of the alarm. The zone that caused the problem should be designated on the keypad (zone light lit).To turn off the memory light, simply arm and disarm the system by entering your four digit master code. Call 469-382-5254 for service if needed. If it is a false alarm, the system will need to be serviced to avoid false alarm fines from your police department.
If the smoke detectors are beeping and the trouble light on the keypad is not lit, the smoke detectors are most likely not tied into your security system. These smoke detectors would not have been installed by Ranger Technology. Please contact your home builder or electrician. If the trouble light on the security system keypad is lit: Press * 2, if zone 5 is lit then the smoke detector alarmed. The cause of the smoke alarm should be carefully and fully investigated. To reset the smoke detectors press * Trouble light should turn off.
If unable to determine the cause of the smoke alarm, please call 469-382-5254 for service.
The door you replaced had a security sensor in it. You will need to call our service department to schedule a technician to install a new security sensor in your new door. The service department 469-382-5254 can advise you of our rates.
Press *1 on the keypad, then the 2 digit zone number i.e. 01, 02, then #. Arm system with your code.
Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.
Yes. In case of a power loss, the backup battery will activate to maintain your alarm protection for several hours.
“DISARM” Button + Code
“STAY” button + code
AWAY” button + code
To eliminate beeping,
Indirectly: Before you open Zone (sensor)
Directly: Zone (Sensor) is Open already
Press * for Short status or * + * for Full status
Press 7 + 1
Press 7 + 6
Press 8 + CODE + 8
Stay and Away arming modes: Stay Mode arms the system perimeter only and is used typically at night when the premises are occupied. Away Mode arms the system perimeter and interior; it’s used when the premises are unoccupied.
One of the 32 User Codes functions as a Duress User Code. Controlling the system with this code gives the appearance of normal operation, but using it secretly sends a “duress” report to the Central Station to initiate a silent alarm call for help.
Lights Green when all sensors are closed (ready to arm) Not lit when any sensor is open (not ready to arm)
Lights Red when system is armed Flashes Red during the Entry Delay
Flashes Red during an alarm Flashes Red after an alarm while system is still armed
Flashes White during power outage (system on battery backup) Flashes Green when all sensors are closed (ready to arm) Flashes Orange when any sensor is open (not ready to arm) Flashes Red while system is armed
If any sensors are open when the Arm button is pressed, the Control Panel displays the bypass sensor screen. When the system is disarmed, the force bypassed sensors are returned to normal.
In case one or more perimeter or interior sensors need to be manually bypassed, or have their manual bypass removed, use the following steps:
Quick Exit in Stay Mode
A programmable option, called Quick Exit may be displayed on the Security Screen while the system is armed in the Stay Mode. Pressing the Quick Exit button starts a timer to allow someone to exit or enter through a sensor‐protected door programmed for delay without having to disarm the entire system. When the delay timer runs out, the system returns to the normal Stay Mode. The Quick Exit option can be turned on or off by your installer, see “Installer Programmed Options” on page 38 to understand the options that have been programmed for your system.
To trigger an emergency alarm using a key fob, press the Away button and Disarm button at the same time for 5 seconds.
Three 24‐hour emergency functions are available on the Control Panel:
You can activate emergency functions using the Control Panel as well as wireless sensors, wireless keypads or from portable pendant devices such as the panic button remote. The + button displays the emergency screen. Just pressing the + button does not trigger an alarm. During the installation, your installer programmed the emergency buttons that are displayed on the Emergency Screen. If, however, no emergency functions are available, an information screen displays. To see which emergency functions are available on your system, press the + button.
In the event of an emergency, press and hold the emergency button for at least 2 seconds to activate the alarm.
Refer to page 23 of 2GIG Go!Control User Manual for details.
User Code SetupIMPORTANT: Only the person with the Master User Code can add or change the other User Codes.
To setup the User Codes, do the following:
ADDING A USER CODEIMPORTANT: User Codes 0000 and 0001 are not permitted.
Setting the Duress User Code
You can access the 2GIG Go!Control Z-Wave manual by clicking here.
You can access the 2GIG Go!Control manual by clicking here.